Pfaltzgraff Orleans 10-Inch Enamel on Steel Burner Cover

 (3 customer reviews)

I didn't order these from Amazon. I bought them directly from an outlet, so I didn't have any shipping problems. These are by far the best burner covers I've ever purchased. Vibrant colors, easy to clean, and chip-resistant. C. Snow
Virginia

I very much wanted four burner covers. I ordered them and was excited to get my shipment, although all four were chipped. So..amazon nicely told me to send it back for a replacement. However, the replacements were also chipped! After requesting a third replacement, Amazon refused to send another shipment saying they had to investigate their shipping of this product. They did offer a refund, but weeks later, I had no covers. I finally ordered them directly from Pfaltzgraff for a dollar more per item. It was worth the four dollars, as the items were packaged correctly. As I read other reviews of Amazon's shipping of Pfaltzgraff, I will be hesitant to order fragile items from them. It seems this is an overall problem they have not resolved.

I ordered 4 burner covers and upon receipt found two of them to be chipped. The box they were packed in was partly crushed and there was only one thin layer of packing material with none placed between the covers at all. I am awaiting a reshipment of the two chipped covers and hope that Amazon will do a better job of packing. If not I think I will follow the advice of the other poster and buy from Pfaltzgraff directly.